About Us

From Ideas to Identity: Define Your Style with Us!

Our story

"Our journey began with a vision – to create timeless style that speaks to you."

At Brand Vastra, we believe in more than just clothing—we believe in expressing individuality through style. Our journey began with the desire to create timeless pieces that effortlessly blend comfort and fashion, so everyone can wear their personality proudly. By combining modern design with classic aesthetics, we aim to create an inclusive space where fashion meets functionality.

Quality Assurance

"Fashion is self-expression, and we deliver quality that reflects it."

Our journey to excellence starts with carefully sourced materials, ensuring durability, comfort, and style. Each garment is crafted with precision and undergoes strict quality control, so you can trust Brand Vastra for fashion that lasts.

Explore

Elevate your wardrobe, embrace timeless style!

Explore our collections today and experience the joy of fashion. Shop now for the epitome of chic sophistication!
What is your return and refund policy?

We strive to provide high-quality products, but we understand that issues may arise. Here's our return and refund policy:

Damaged, Misprinted, or Defective Products:

  • Claims must be submitted within 4 days of delivery.
  • Provide proof such as an unboxing video, photos of the damaged product, and the original packaging.
  • If your claim is verified, we will reprint and ship a replacement at no additional cost.

Exchanges or Returns for Non-Defective Items:

  • Exchanges or returns are handled at your expense.
  • Please ensure you refer to our size chart guide before ordering to avoid size-related issues.

Lost Shipments or Delayed Delivery:

  • If an item is lost in transit, we will either reship the product or issue a refund.
  • Delays beyond 15 days for air shipping or 20 days for surface shipping may also qualify for a refund or reshipment.

Careful Unboxing:

Please be careful while unboxing; we cannot offer refunds or replacements if the product is damaged due to improper unboxing.
How do I file a claim for a damaged, defective, or lost item?

To file a claim, please email us at contact@brandvastra.com with the following:

  • An unboxing video showing the defect or damage.
  • Photos of the damaged product.
  • The original packaging.
  • Your order number and any other relevant details.

For lost items, please provide the shipping carrier's tracking information, and we'll process your claim promptly.
What is your shipping policy?

We aim to deliver your orders quickly and efficiently. Here's what you need to know:

Delivery Timeframe:

  • Orders are typically delivered within 7-10 working days.
  • We offer free shipping on all orders, and shipping charges are included in the product price.

Shipping Locations:

  • We currently only deliver within India.

Shipping Status and Issues:

  • If your order is not delivered on time or the carrier marks it as lost, please contact us within 24 hours for assistance.
  • If your address is incomplete, it could cause delays or lead to your order being returned to us (RTO). Please double-check your shipping details before placing an order.
Can I exchange or return an item?

Non-defective items (wrong size or style) can be exchanged or returned at your expense.

We strongly recommend referring to our size chart guide to ensure you select the correct size when ordering.
What should I do if my package is damaged upon delivery?

If you notice any damage to the package at the time of delivery:

  • Please mention the damage in the delivery remarks before signing.
  • This will help us process claims with the courier service and provide a resolution.
What happens it my order is lost in transit?

It your order is confirmed as lost by the shipping carrier, we will issue a full refund to your account or reship the product.

Please reach out to us with your order details, and we'll help resolve the issue as quickly as possible.
How can I track my order?

Once your order has shipped, you will receive an email with your tracking details and an AWB (Air Waybill) number. You can use this number to track your order on the courier's website.
What is the processing time for orders?

Orders are processed within 2-3 working days after the order is placed.

Once processed, shipping typically takes 7-10 working days, depending on your location and the shipping method selected.
What do I do if my order has not been delivered in the expected timeframe?

It you did not receive a call or a delivery attempt within the expected timeframe, please contact us immediately at contact@brandvastra.com with the following:

  • Your Order Number.
  • Tracking number.
  • A call recording or screenshot of any communication regarding the delivery attempt.
Can I change my shipping address after placing an order?

Unfortunately, once an order is placed and processed, we are unable to modify the shipping address. Please double-check your details before completing your order to avoid any issues.
Do you offer international shipping?

Currently, we only offer shipping within India. We are exploring options for international shipping, and we will keep our customers updated as we expand our delivery services.
Do you offer gift wrapping or special packaging?

At the moment, we do not offer gift wrapping or special packaging services. However, we ensure that all products are carefully packaged to avoid damage during shipping.
Can I cancel my order after it's been placed?

Once an order is processed and shipped, it cannot be canceled. Please double-check your order before confirming your purchase. If there are any issues or concerns, don't hesitate to reach out to us immediately, and we'll do our best to assist you.
How do I contact customer support?

If you have any questions or need assistance, please email us at contact@brandvastra.com. Our customer support team will be happy to help you with any issues or inquiries.
What payment methods do you accept?

We accept various payment methods, including:

  • UPI (Unified Payments Interface)
  • Credit cards (Visa, MasterCard, American Express)
  • Debit cards
  • Net banking

Note: As a growing brand, we encourage prepaid payments to help us serve you better by reducing return issues and ensuring faster delivery.
How do I know my payment was successful?

Once your payment is successfully processed, you will receive an order confirmation email with your order details. If you don't receive the email, please check your spam or junk folder. If you still haven't received it, contact us to verify your payment.
What happens if my payment is declined?

If your payment is declined, please double-check the payment details you entered, such as your card number, expiration date, and billing address. If the issue persists, contact your bank or payment provider for assistance. If you continue facing issues, feel free to contact our support team for further help.